PRIVACY POLICY – REFUTAX
Welcome to RefuTax. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, complete forms, submit documents, or use our services.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
1. Who We Are
RefuTax provides online information, eligibility checks, and assistance for individuals who may want to review or apply for tax refunds related to work abroad.
RefuTax provides online information, eligibility checks, and assistance for individuals who may want to review or apply for tax refunds related to work abroad.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Country of residence
- Country where you worked
- Employment period
- Preferred language
- Communication details
b) Tax and Application Information
We may collect the following types of information:
- Employment history
- Income and tax information
- Tax forms or employment documents
- Identification documents, where required
- Family or personal status relevant to the application
- Documents required for tax refund review or application assistance
c) Technical Data
When you use our website, we may collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and tracking data
- Pages visited and actions taken on the website
d) Communication Data
If you contact us by form, email, phone, WhatsApp, or social media, we may collect and store the information you provide in that communication.
3. How We Use Your Information
We may use your information to:
- provide and maintain our services;
- review your initial eligibility information;
- communicate with you about your request or application;
- assist with the tax refund application process;
- improve our website and user experience;
- provide customer support;
- send service-related notifications;
- analyze website traffic and performance;
- measure marketing campaign effectiveness;
- prevent fraud, misuse, or unauthorized activity;
- comply with legal or regulatory obligations.
We do not use your personal data to guarantee tax refund eligibility, approval, or refund amounts.
4. Legal Basis for Processing
Where applicable, we process your personal data based on one or more of the following legal bases:
- your consent;
- performance of a service requested by you;
- compliance with legal obligations;
- legitimate business interests, such as improving our services and preventing fraud;
- preparation or assistance with an application process requested by you.
You may withdraw your consent where processing is based on consent, subject to legal or service-related limitations.
5. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to improve website functionality, analyze traffic, and measure advertising performance.
These may include:
- Google Analytics;
- Google Ads tracking;
- Meta Pixel;
- Facebook or Instagram advertising tools;
- security and anti-spam tools;
- cookie consent tools.
You can manage your cookie preferences through our cookie banner or browser settings. For more information, please read our Cookie Policy.
6. Data Sharing
We do not sell your personal data.
We may share your data only when necessary with:
- hosting providers;
- analytics providers;
- advertising platforms, where consent is provided;
- email or communication tools;
- document processing tools;
- electronic signature providers;
- payment processors, if applicable;
- professional partners involved in the application process;
- tax authorities or relevant institutions, where required for the service;
- legal or regulatory authorities, where required by law.
All third parties are expected to process your data securely and only for the purpose for which it is shared.
7. International Data Transfers
Because RefuTax may assist with tax-related processes in different countries, your information may be processed or shared outside your country of residence where necessary for the service.
Where required, we take reasonable steps to ensure that your personal data is protected according to applicable data protection standards.
8. Data Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or transmission method is 100% secure. While we work to protect your data, we cannot guarantee absolute security.
9. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
- providing our services;
- processing or reviewing your request;
- maintaining records;
- complying with legal obligations;
- resolving disputes;
- preventing fraud or misuse.
When personal data is no longer needed, we will delete or anonymize it where appropriate.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- object to certain processing;
- request restriction of processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data protection authority.
To exercise your rights, contact us at:
11. User Responsibility
You are responsible for providing accurate, complete, and truthful information. Incorrect or incomplete information may affect the review or application process.
Submitting information or documents to RefuTax does not guarantee eligibility, approval, or any specific refund amount.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties.
We recommend reading the privacy policies of any third-party websites you visit.
13. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
Continued use of our website or services after changes are published means that you accept the updated Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or how we process your personal data, contact us at:
RefuTax
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